Over and above service expectations. I have been looking for a particular hob oven in a particular colour (of which none of my local stores in Eastern Cape have, nor takealot etc.). I eventually found it on 2 websites only, Masons and another. It was going for a better price on Masons, and on checkout it failed with the payment for some reason, so I canceled the order. This was around 8pm on the weekend and then Adnaan Timol from Mason's contacted me out of the blue to see if I had any issues, sent me the quote and EFT details, and got it couriered first thing Monday morning and arrived the Tuesday afterwards. Never experienced customer service and delivery like that before. Will definitely order again from them